Feel free to ask us anything about our pottery or the Zanger Company. We do our best to respond to all inquiries within 24 hours.

If you have customer service questions please check our Customer Service area for answers.

For urgent questions feel free to give us a call.

Frequently Asked Questions:

• Is Polish stoneware lead and cadmium free?
  Yes, the factory uses paints and glazes that are lead and cadmium free. Polish stoneware has been tested extensively, is FDA approved and safe to use with all food.
  
  
• Is Polish stoneware safe to use in the oven, microwave and dishwasher?
  Absolutely, every piece is safe in the oven to 400 degrees, microwave and dishwasher.
  You may place your stoneware in the refrigerator and freezer. Please bring the stoneware to room temperature before you place it in the microwave and oven to reheat or bake.
  

  When cooking food with a high fat content, we suggest adding a small amount of water to the bottom of the dish.
  

  Be careful to place the heated stoneware on a surface that is moderate in temperature. Extreme changes in temperture may affect the stoneware's longevity of use.
  
  

• Will Polish stoneware withstand daily use?
  Yes, we are pleased to state the stoneware will be a pleasure to use each day. Enjoy using these beautiful and functional pieces in the dishwasher, microwave and oven.
  

  Polish stoneware cleans easily and effortlessly.
  
  

• Will any decorations or shapes be discontinued?
  Twenty-eight design artists from Ceramika Artystyczna produce over 4000 decorations in the Traditional and Signature series. Each artist continues to create new decorations. Each decoration is available in over 900 different forms. All decorations and forms that have been created are available.
  
  
• Is The Zanger Company open to the public?
  Yes! We are open Monday thru Friday, 8am - 5pm EST. We are open most Saturdays from 10am -1pm. Please telephone us at 1-800-229-4687 to confirm a specific Saturday.
  

  We would love to have you come to visit.
  

  If you need directions go to our Contact Info page, we even provide maps.
  
  

• How many people are employed by Ceramika Artystyczna?
  Approximately 323 people are employed by Ceramika Artystyczna. Seventy percent of the employees are women. All the design artists are women with the exception of one man.
  
  
• What are U3 and U4 decorations?
  U3 decorations are beautifully detailed and intricate designs created by a design artist whose name will be painted on the underside of each piece.
  

  U4 decorations are the highest level of detail and intricacy of designs; requiring additional hours to paint that are created by a design artist whose name will be painted on the underside of each piece.
  
  

• What do the markings on the underside represent?
  Each piece of Polish stoneware will have some or all of this information:
  

  Ceramika Artystyczna's logo is on each piece. This logo is a covered pitcher and a castle with a "B" over the castle located inside the pitcher. This logo is also seen on the white label.
  

  The Signature pieces will have the printed word Unikat, means unique.
  

  The Signature Pieces will have the design artist's name.
  

  The Signature pieces will have the decoration number near the word Unikat.
  

  All pieces will have "Hand Made in Poland".
  

  All pieces will have the initials of the artist who painted this piece of stoneware.
  

  All pieces will have a corresponding factory produced artist's number to identify each specific artist.
  

  
  

Also see our Pottery Hints.

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